Problem Solving

Problem Solving

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Add Modem

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Drop Calls

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The current Event Log is:

Force call packet info: proto: TCP sip: 192.168.1.102 sport: 2049 dip: 203.61.218.133 dport: 3004 Initiating a call to remote: 55555555 on Modem 1 MODEM connection successful:Modem 1: CONNECT 31200 PPP authentication succeeded PPP connection successful

Messages in the Event Log above can be helpful in solving problems that you may be experiencing in connecting to the Internet. Attempt to connect and then return to this page to view the resulting messages.

Common Error Messages

Modem X: No response

•there is no modem connected to the Modem X port
(X can be 1, 2, or 3)

• the modem is not turned on

• the cable connecting the WebRamp M3 to the modem is not proper

Modem X: Error

• the configuration for the Modem X port does not match the
connected modem (i.e. Modem X may be configured as a
US Robotics but a Motorola is connected)

Modem X: No Carrier

• a working phone line is not connected to the modem

• the ISP's phone number was incorrectly entered

• the ISP is returning a busy signal

• the number may need to be dialed with number such as "9," in front
to get an outside line

PPP Connection Failed

PPP Authentication Failed

• the user name given by the ISP was not properly entered

• the password given by the ISP was not properly entered

No messages appear

• the WebRamp M3 is not configured

• the computer accessing the Internet does not have the WebRamp M3
set as its Gateway in the computer's TCP/IP software.

	Problem Solving
Wizard Add Modem Advanced Diagnostics Status Problem Solving Drop Calls Home Back	The current Event Log is:
	Force call packet info: proto: TCP sip: 192.168.1.102 sport: 2049 dip: 203.61.218.133 dport: 3004 Initiating a call to remote: 55555555 on Modem 1 MODEM connection successful:Modem 1: CONNECT 31200 PPP authentication succeeded PPP connection successful

	Messages in the Event Log above can be helpful in solving problems that you may be experiencing in connecting to the Internet. Attempt to connect and then return to this page to view the resulting messages.
	Common Error Messages
	Modem X: No response •there is no modem connected to the Modem X port (X can be 1, 2, or 3) • the modem is not turned on • the cable connecting the WebRamp M3 to the modem is not proper
	Modem X: Error • the configuration for the Modem X port does not match the connected modem (i.e. Modem X may be configured as a US Robotics but a Motorola is connected)
	Modem X: No Carrier • a working phone line is not connected to the modem • the ISP's phone number was incorrectly entered • the ISP is returning a busy signal • the number may need to be dialed with number such as "9," in front to get an outside line
	PPP Connection Failed PPP Authentication Failed • the user name given by the ISP was not properly entered • the password given by the ISP was not properly entered
	No messages appear • the WebRamp M3 is not configured • the computer accessing the Internet does not have the WebRamp M3 set as its Gateway in the computer's TCP/IP software.